SMS Alert Terms & Privacy
Program Description
Hivewire provides an optional SMS alert notification service for registered users of the Hivewire precision apiary monitoring platform. When enabled, you will receive automated text messages when your hive sensor data triggers alert conditions you have configured (e.g., temperature out of range, weight anomalies, humidity warnings, inspection reminders).
Opt-In & Consent
SMS alerts are strictly opt-in. You will never receive SMS messages from Hivewire unless you:
- Navigate to Settings → Account in your Hivewire dashboard
- Enter your mobile phone number in E.164 format
- Check the consent checkbox acknowledging these terms
- Click "Enable SMS Alerts"
Upon opting in, you will receive a one-time confirmation message verifying your enrollment.
Sample confirmation message: "Hivewire: You have opted in to SMS alert notifications. Reply STOP to unsubscribe at any time. Msg & data rates may apply."
Sample alert message: "Hivewire CRITICAL: High Temperature on hive-001 — Temperature 105.2°F exceeds threshold of 100°F."
Message Frequency
Message frequency varies based on the alert rules you configure. You control which alerts trigger SMS notifications through the Alerts page in your dashboard. Typical usage ranges from 0 to 10 messages per week, depending on hive conditions and your alert thresholds.
Msg & data rates may apply. Check with your carrier for details.
Opt-Out
You can stop receiving SMS messages at any time by:
- Replying STOP to any Hivewire SMS message
- Going to Settings → Account and clicking "Opt Out & Remove Phone"
After opting out, you will receive one final confirmation message and no further SMS messages will be sent. Your phone number will be removed from your account.
Help
For help with SMS alerts:
- Reply HELP to any Hivewire SMS message
- Email support@hivewire.us
- Use the Help & Feedback button in your Hivewire dashboard
Privacy & Data Use
Your phone number is used exclusively for delivering alert notifications you have configured. We will never:
- Share, sell, or rent your phone number to third parties
- Send marketing or promotional messages
- Use your number for any purpose other than alert delivery
Your phone number is stored securely in our database and is transmitted to our SMS delivery provider (Twilio) solely for message delivery. It is deleted from your account immediately when you opt out.
Supported Carriers
SMS alerts are supported on all major US and Canadian carriers. International numbers are not currently supported.